TERMS & CONDITIONS
Last Updated: February 2026
These Terms & Conditions (“Terms”) govern your use of the website www.pelogroup.co.uk (the “Website”) and the services provided by PELO GROUP LIMITED, a company registered in England and Wales under company number 13268133, with its registered office at:
79 Penny Meadow
Ashton-Under-Lyne
Lancashire
OL6 6EL
United Kingdom
(“Company”, “we”, “us”, or “our”).
By accessing our Website or engaging our services, you agree to be bound by these Terms.
- Our Services
Pelo Group Limited provides:
• Website design and development
• E-commerce platform development
• Mobile application development
• Software engineering and SaaS systems
• Digital transformation and automation solutions
• Technical infrastructure and hosting support
• SEO and digital marketing services
• Custom IT consulting
Services may be provided on a fixed-price, quoted, subscription, or milestone basis.
- Quotations & Project Agreements
All pricing displayed on the Website (e.g. “From £500”) is indicative only.
A legally binding agreement is formed only when:
1. A formal written quotation is issued; and
2. The client accepts the quotation in writing; and
3. Any required deposit has been paid.
We reserve the right to refuse any project at our discretion.
- Payments
3.1 Deposits
Most projects require a non-refundable deposit before work begins.
3.2 Milestones
Where applicable, payments may be structured in milestone stages.
3.3 Late Payments
Late payments may result in:
• Suspension of services
• Delayed delivery
• Additional administrative fees
3.4 Third-Party Fees
Domain names, hosting, plugins, APIs, payment processors, and third-party tools may carry additional fees not included unless explicitly stated.
- Client Responsibilities
The Client agrees to:
• Provide accurate information
• Supply required materials in a timely manner
• Review and approve work within agreed timeframes
• Ensure lawful use of delivered systems
Delays in communication may impact project timelines.
- Intellectual Property
5.1 Ownership
Unless otherwise agreed in writing:
• Full ownership of completed deliverables transfers to the Client upon final payment.
• We retain ownership of proprietary frameworks, reusable code, internal libraries, and development methodologies.
5.2 Portfolio Rights
We reserve the right to showcase completed work in our portfolio unless otherwise agreed in writing.
- Templates & Digital Products
Where we sell templates, code packages, or digital assets:
• These are licensed, not sold.
• Redistribution or resale without written consent is prohibited.
• Refunds are not available once digital downloads are delivered.
- Suspension of Services
We may suspend services without notice where:
• Required by law
• Security risks are detected
• Terms are breached
• Payment obligations are outstanding
Where possible, notice will be provided.
- Data Protection
We comply with:
• UK GDPR
• Data Protection Act 2018
Depending on context:
• We act as a Data Controller for our own business operations.
• We act as a Data Processor when hosting or developing systems for clients.
For full details, see our Privacy Policy.
- Data Retention Following Termination
Upon termination of services, we may retain data for up to ninety (90) days for backup and recovery purposes.
Data may be retained longer if required for:
• Legal obligations
• Accounting compliance
• Ongoing disputes
After the retention period, data may be permanently deleted.
- Limitation of Liability
To the fullest extent permitted by law:
• We are not liable for indirect, incidental, or consequential loss.
• Our total liability shall not exceed the total fees paid for the relevant service.
Nothing in these Terms excludes liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law
- Third-Party Services
We may integrate:
• Stripe
• PayPal
• Hosting providers
• Analytics tools
• Cloud infrastructure
We are not responsible for third-party outages, policy changes, or pricing modifications.
- Force Majeure
Neither party shall be liable for delay or failure due to events beyond reasonable control, including:
• Natural disasters
• Cyber attacks
• Internet outages
• Government restrictions
• Power failures
Performance shall resume once the event concludes.
- Electronic Communications
You agree that communications may be conducted electronically.
Electronic communications satisfy legal requirements for written notice.
This does not affect statutory rights.
- Notices
All formal notices must be sent to:
support@pelogroup.co.uk
Notice is deemed received:
• Same business day if sent before 4pm (UK time)
• Otherwise, next business day
- Transfer of Rights
We may assign or transfer our rights under these Terms.
You may not transfer your rights without written consent.
- Termination
Either party may terminate:
• Upon material breach
• For non-payment
• By mutual agreement
Termination does not affect accrued rights.
- Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
17.1 Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
17.2 Dispute Resolution Procedure
Before initiating legal proceedings, the parties agree to:
1. Attempt to resolve the dispute informally within 30 days.
2. Escalate to mediation conducted in England, where appropriate.
Nothing in this clause prevents either party from seeking urgent injunctive relief through the courts.
- Severability
If any provision is found invalid, the remaining provisions remain enforceable.
- Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between the parties.
- Changes to These Terms
We may update these Terms from time to time.
Updated versions will be published on this page with a revised date.
Continued use of the Website or Services constitutes acceptance of the revised Terms.