Privacy Policy
Last updated: 17-02-2026
This Privacy & Cookies Policy explains how PELO GROUP LIMITED, a company registered in England and Wales under company number 13268133, with its registered office at:
79 Penny Meadow
Ashton-Under-Lyne
OL6 6EL
United Kingdom
(“Company”, “we”, “us”, “our”)
collects, uses, stores and protects Personal Data when you access:
• www.pelogroup.co.uk (the “Site”)
• Our software development, IT, digital, hosting and platform services (the “Services”)
We are committed to protecting your privacy in accordance with the UK GDPR, the Data Protection Act 2018, and all applicable data protection laws.
- Our Role
Pelo Group Limited provides:
• Custom software development
• Website and eCommerce development
• Mobile application development
• IT infrastructure and hosting
• Technical support and maintenance
• Integration with third-party tools (e.g., payment gateways, analytics platforms)
Depending on the circumstances:
• We act as a Data Controller when processing Personal Data relating to our own customers, suppliers and website visitors.
• We act as a Data Processor when processing Personal Data on behalf of our clients (for example, data stored within systems we build, manage or host).
- Definitions
• Site – The public website located at www.pelogroup.co.uk
• Services – Any software, system, hosting or technical service provided by us
• User – Any person or organisation accessing our Site or Services
• Personal Data – Any information capable of identifying an individual
• UK GDPR – United Kingdom General Data Protection Regulation
3. Legal Basis for Processing
We process Personal Data under the following lawful bases:
• Performance of a contract
• Legitimate interests (business operations, fraud prevention, system security, service improvement)
• Legal obligations (tax, accounting, regulatory compliance)
• Consent (marketing communications and non-essential cookies)
4. Personal Data We Collect
4.1 Information You Provide
You may provide Personal Data when you:
• Request a quote
• Contact us via forms or email
• Subscribe to services
• Apply for employment
• Request support
This may include:
• Full name
• Email address
• Telephone number
• Company name
• Billing information
• Project requirements
• Correspondence records
4.2 Automatically Collected Information
When you access our Site or Services, we may collect:
• IP address
• Browser type and version
• Device information
• Operating system
• Usage data
• Access timestamps
• Referring URLs
This information is used for:
• Security monitoring
• Fraud prevention
• Performance optimisation
• Service analytics
4.3 Client-Controlled Data
Where we provide systems or platforms to clients, they may upload or manage Personal Data relating to their own customers or users.
In such cases:
• The client acts as the Data Controller
• Pelo Group Limited acts as the Data Processor
We process such data strictly in accordance with contractual agreements.
4.4 Third-Party Integrations
Our Services may integrate with third-party providers such as:
• Payment processors
• Hosting providers
• Cloud infrastructure services
• Analytics platforms
Each third party operates under its own privacy policy.
We do not control third-party privacy practices.
5. How We Use Personal Data
We use Personal Data to:
Service Delivery
• Provide and manage Services
• Manage accounts and billing
• Maintain platform functionality
Communications
• Respond to enquiries
• Provide customer support
• Send important service notifications
Business Improvement
• Improve website functionality
• Enhance security
• Develop new features
Marketing
Where permitted by law, we may send promotional communications.
You may opt out at any time.
We do not sell Personal Data.
6. Cookies
We use cookies to enhance user experience and improve functionality.
Types of cookies used:
• Strictly necessary cookies
• Analytical cookies
• Functionality cookies
• Marketing cookies (where consented)
You may manage cookies via your browser settings.
Further information about cookies can be found at:
https://www.cookiesandyou.com
- Analytics
We use Google Analytics to analyse Site usage.
Data collected is anonymised where possible.
You can opt out via:
https://tools.google.com/dlpage/gaoptout
- Data Security
We implement appropriate technical and organisational measures including:
• SSL encryption
• Secure hosting environments
• Role-based access controls
• Data minimisation practices
• Staff confidentiality obligations
Where data is transferred outside the UK, appropriate safeguards such as Standard Contractual Clauses are used.
- Payment Information
We do not store full payment card details.
Payment processing is carried out securely by authorised third-party providers.
Pelo Group Limited does not provide regulated financial services.
- Disclosure of Personal Data
We may disclose Personal Data:
• To service providers and infrastructure partners
• To payment processors
• Where required by law
• In connection with a business sale or restructuring
• To prevent fraud or protect legal rights
We never sell personal data.
- Children’s Privacy
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect Personal Data from minors.
- Your Rights
Under UK GDPR, you have the right to:
• Access your Personal Data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
Requests may be submitted to:
📧 privacy@pelogroup.co.uk
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).
- Data Retention
We retain Personal Data only as long as necessary:
• Active client accounts: for the duration of services
• Inactive accounts: up to 12 months after termination
• Financial records: 6 years plus current year
• Recruitment data: 6 months unless agreed otherwise
- Contact Information
PELO GROUP LIMITED
79 Penny Meadow
Ashton-Under-Lyne
OL6 6EL
United Kingdom
📧 privacy@pelogroup.co.uk
📧 support@pelogroup.co.uk
- Changes to This Policy
We may update this Policy periodically.
The latest version will always be available on this page.